General terms and conditions of sale

General principles

The following general terms and conditions of sale (GTC) apply to all orders placed by the customer (hereinafter referred to as "you") to DELTA ARTS, trade name Roger-Viollet and Galerie Roger-Viollet, 879 452 860 R.C.S. of Paris, hereinafter referred to as "DELTA ARTS" or "us", on the website www.galerie-roger-viollet.fr, whose registered office is located at 46 rue de la Mare 75020 Paris, represented by its current President.

By using www.galerie-roger-viollet.fr and/or placing an order, you agree to abide by all the terms and conditions set forth in this document (the "Terms and Conditions"). Please ensure that you have read and understood the Terms and Conditions before placing your order.

Only persons who are at least eighteen years of age, not under guardianship, and not acting in a business capacity may place an order.

The presentation of products or services on the site galerie-roger-viollet.fr at a given moment does not imply and does not guarantee that these products or services will be available at all times. We reserve ourselves the right to stop the sale of any product at any time.

We also reserve the right to change these terms and conditions from time to time without prior notice to you. The version of the General Conditions of Sale that will apply to your order will be the one appearing on the site galerie-roger-viollet.fr at the time you place the order.

DELTA ARTS wishes to offer you the best possible online experience. In order to do so, we must ensure that our services are working properly. You understand and agree that you will not (i) post, transmit, redistribute, upload or promote any communication or content that may adversely affect our business, products or services, (ii) act in a manner or use a device that restricts, impairs, interferes with or inhibits any other user from using or enjoying the galerie-roger-viollet.fr or that impairs the security of the Site, or (iii) employ any device or attempt to employ any engine, software, tool, agent, script or other device or mechanism (including, without limitation, spiders, bots, crawlers, avatars or indexing agents) to navigate or search the Site, or copy any content from the Site. We reserve the right to immediately ban access to the site and terminate the account of any user who violates these or any other provisions of these terms and conditions.

Prices and delivery charges

The prices displayed on the site galerie-roger-viollet.fr are given with legal VAT included but without delivery charges.

The delivery costs for each order will be indicated and calculated according to the country and the shipping address. If we are unable to deliver your order in full and have to make several deliveries, subsequent deliveries will not incur any additional costs for you.

Placing an order/concluding a contract

After confirming the content of your order and accepting these general terms and conditions of sale, and the obligation to pay for the order, you will definitively validate your order by its effective payment. The order will be valid and taken into account only after full payment of the product price and delivery costs.

Upon receipt of payment, the sales contract between you and DELTA ARTS is definitively concluded.

Once you have placed your order, you will receive a confirmation e-mail (provided you have previously given us your e-mail address). If, for any reason, we are unable to fulfill your order, we will let you know as soon as possible. If we have already received payment for your order, we will refund you the amount in question using the same method of payment that you chose.

Manufacturing and delivery times

Manufacturing and delivery times may vary slightly due to circumstances beyond DELTA ARTS' control (such as disruptions or strikes in transportation or logistics, technical difficulties).

DELTA ARTS makes every effort to ship your orders as quickly as possible and in the order in which they were placed.

Once you have placed your order, you will receive a confirmation email with the expected delivery time.

If your order does not arrive on time, please contact Customer Service to

Withdrawal / cancellation of order

You have the right to withdraw from this contract without giving any reason within 30 days. The withdrawal period expires 30 days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good.

If you wish to cancel or return your order, please notify us in writing, either by mail by sending a letter to Customer Service Galerie Roger-Viollet, 6 rue de Seine 75006 Paris France ; by email to ; by completing and submitting the standard form issued by the local consumer protection authority ; or by calling: + 33 (1) 55 42 89 00.

You then have an additional 14 days to return the items, we will refund you using the same method of payment used to pay for the items, as soon as possible and no later than 14 days after we receive your cancellation notice, provided we have received the items back.

If the item you have received is defective, please promptly notify Roger-Viollet Gallery and return the item to us. For any product found to be defective, Roger-Viollet Gallery will return the product as ordered and without shipping charges.

Claim for non-receipt or lack of conformity

If you wish to inform DELTA ARTS of a difficulty in receiving the product, or of the lack of reception, you can call us or send an email to the Customer Service

If the package is damaged or opened, you must inform the carrier of the usual reservations. You will proceed to the opening of the parcel in the presence of the deliveryman or the carrier, and will inform DELTA ARTS within 48 hours of the difficulties noted, by transmitting if possible, photographs of the parcel such as it was presented to you or of the work such as it is in the packing.

The difficulty will then be taken in charge by DELTA ARTS which will indicate you, how to proceed to return the work.

DELTA ARTS will pay for the return shipping costs and will do everything necessary to ensure that your initial order is honored as soon as possible.

The return of an order can only be accepted if the Buyer follows the procedure described. You must ensure that the work is packaged in its original packaging and that the necessary care is taken during shipping. The artwork will be returned to the address indicated by DELTA ARTS.

In the event that the delivered product does not correspond to your order (error on the product, on the format or on the support), you will inform DELTA ARTS within the same time limit (48 hours) by transmitting the proof of the difficulty. DELTA ARTS will inform you of the terms of return unless the parties agree on compensation.

Methods of payment

You can pay for your items and enter your banking information at the time you place your order using a credit or debit card (VISA, Mastercard, American Express) or by Paypal. The payment of the orders placed via galerie-roger-viollet.fr is done via the Shopify platform.

In no case we will keep in memory your banking information or credit or debit card number.

Invoices

You will receive your invoice in the purchase confirmation email.

Our responsibility

Nothing in these terms and conditions shall exclude or limit the liability of DELTA ARTS in relation to any matter for which it would be illegal for us to limit or exclude our liability.

Our maximum liability to you in respect of any loss or damage arising in connection with your order on galerie-roger-viollet.fr shall be limited to the total price of your order.

If you have a problem with an item purchased on galerie-roger-viollet.fr and this complaint is not resolved with DELTA ARTS, you can file a complaint on the EU online dispute resolution platform (the "ODR platform").

The ODR Platform offers European consumers and merchants the opportunity to reach an out-of-court settlement for any complaint arising from online purchases. This single point of access is a user-friendly and interactive website, available in all official EU languages and free of charge. By using the ODR platform, both the consumer and the merchant can appeal to a dispute resolution body and find a solution to the consumer's complaint. The ODR platform is available here: http://ec.europa.eu/odr

Ownership of intellectual property rights

All intellectual property rights, such as trademarks and copyrights on galerie-roger-viollet.fr, remain the property of DELTA ARTS and its licensors. Any use of the galerie-roger-viollet.fr site or its content, including copying or storing such content in whole or in part, other than for your own personal use and for non-commercial purposes, is prohibited without the prior permission of DELTA ARTS.

The customer is aware that the works sold on galerie-roger-viollet.fr are subject to intellectual property rights. In accordance with article L111-3 of the French Intellectual Property Code, ownership of the medium of a work (the work purchased on the site) does not confer any intellectual property rights. Consequently, the customer is informed and aware that he/she is not authorized to reproduce the work, to modify it, to market it in turn or to exploit it in any form whatsoever.

Protection of the private life

The information communicated by the Buyers as part of their registration or order is intended for DELTA ARTS and is used for the processing and follow-up of orders, marketing management and delivery, as well as to meet the legal and regulatory obligations incumbent on DELTA ARTS.

The information communicated by the Buyers in the context of their order may be communicated to DELTA ARTS' service providers solely for the purposes of marketing management and delivery. The Roger-Viollet Gallery assures in this respect that it has taken the necessary measures to legally supervise this transfer of data, in particular by completing the appropriate formalities with the CNIL.

In the absence of accurate information, the Buyer will assume full responsibility for the poor shipment or even the loss of a product during an order and will not be eligible to make a claim.

The data collected DELTA ARTS are subject to a processing and a declaration in accordance with the law 78-17 of January 6, 1978 known as "Data-processing Law and Freedoms" and were the subject of a declaration with the CNIL.

You have, in accordance with the law, a right of access, rectification or deletion of the data concerning you. For any request for deletion or modification, you are invited to contact the Roger-Viollet Gallery by e-mail at the following address:

Unless you expressly object, you may receive promotional offers from Roger-Viollet Gallery by post or e-mail if you have ticked the box or if you have placed an order with Roger-Viollet Gallery.

Cookies

The personal information collected during the creation of a registration account can lead the platform to add Cookies to the computer allowing a faster connection and a fluid navigation on our platform.

However, you have the possibility to deactivate cookies using your browser settings.

Applicable law

These rules are subject to French law.

Any dispute between DELTA ARTS and the customer will be under the jurisdiction of the courts of Paris.

By continuing your navigation on this site, you accept the use of Cookies to make statistics of visits and offer you a personalized experience.

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